Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travellers fulfil necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

After completing this course you will be able to:

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  Advise customers on passport and visa requirements, as well as on travel insurance options.
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  Promote services and facilities available to airline passengers during their travel.
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  Sell Rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products.
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  Interpret standard industry codes to plan and reserve travel itineraries.
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  Provide good customer service and retain customer loyalty.
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  Use the Global Distribution System to make and maintain reservations and issue travel documents.