Basic Ground Handling (Passenger)
Learning Outcomes:
- Understand functions of passenger services
- Learn about passenger, baggage check-in and boarding procedures including passenger with special needs
- Provide superior customer service in a demanding customer facing environment
Course curriculum:
- Introduction to Passenger service
- Airline Geography
- Basic Check-in and Travel Documents
- Ticketing
- Baggage
- Special Passenger
- Mishandling Baggage
- Unruly passenger
- Check-in process
- Airline Alliances
- Human factor and safety
This course is recommended for:
- HSC or Graduates
- Newcomers to the industry